WebPTS™ Online Problem Tracking System Features

WebPTS provides the communications tools you need for effective error resolution and efficient development. Many performance issues or bugs are difficult to depict in writing or challenging to re-create from a written description. WebPTS supports file attachments (e.g., screenshots, server logs, configuration files, test scripts, etc.) so you and your customers can fully document an issue or feature request.

You can increase the value of your WebPTS System by adding the WebPTS KnowledgeBase Module. Frequently, issues or their fixes are related. The KnowledgeBase Module supports issue grouping, annotation, and full-text searching capabilities. With the KnowledgeBase Module you can easily provide self-help services via WebPTS and create customer tutorials that reduce the cost of customer care for recurring issues.

Some customer support needs are greater than others. With the additional WebPTS Support Module, customers and client service representatives can directly and seamlessly interact with the issue-tracking system to provide greater levels of support, such as maintaining customer personal records (e.g., name, phone, etc.), contact records and logs, and proactive support initiatives.